Terms of Service

These Terms of Service (“Agreement” or “Terms”) constitute a legally binding agreement between you (the “Customer,” “you,” or “your”) and Erino Tech Ventures Pvt. Ltd. (“Erino,” “we,” “us,” or “our”) regarding your access to and use of the Erino Services (as defined below). By registering for, accessing, or using any of the Erino Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement (along with the Acceptable Usage Policy, Privacy Policy, and any other policies referenced herein), whether on behalf of yourself or an entity you are authorized to represent.

If you do not agree to these Terms, you must not access or use the Erino Services.

In this Agreement, unless otherwise indicated:

Subject to your compliance with this Agreement, Erino grants you during the Subscription Term a nontransferable, nonexclusive, limited right to permit Users to access and use the Erino Services for your internal business purposes in accordance with your subscription plan, documentation, and this Agreement. You may not use the services for benchmarking, external resale, time-sharing, service bureau use, or otherwise make them available to third parties (unless expressly permitted by Erino in writing).

All rights not expressly granted are reserved by Erino. No implied licenses, rights, or obligations arise beyond those explicitly stated.

All services, pricing, payment terms, subscription length, usage limits, and other commercial terms are set forth in the Order Form. If there is any conflict, the terms in the Order Form govern only to the extent of the inconsistency; otherwise, this Agreement prevails.

You agree to pay all applicable fees (including taxes) by the due date in the Order Form. Late payments may incur interest or suspension of service. Subscription fees are generally nonrefundable unless otherwise explicitly stated in writing. In the absence of a contrary provision, Erino may automatically renew your subscription for successive terms unless you provide notice as required (e.g. 30 or 45 days before renewal).

You retain ownership of your Customer Data; Erino does not claim rights to it. You grant Erino a worldwide, nonexclusive, royalty-free license to use, store, process, and transmit your data as necessary to provide and support the Erino Services, and to maintain, improve, secure, and protect the platform (including anonymized analytics).

Erino retains all rights, title, and interest in its technology, software, documentation, interfaces, and Intellectual Property. You may not assert any rights in Erino’s proprietary components beyond those granted in this Agreement.

Each party agrees to maintain the confidentiality of the other’s confidential information and not to disclose it to third parties, except to Users, affiliates, or contractors who need to know and are bound by confidentiality obligations at least as protective as this Agreement. Confidential Information may be disclosed as required by law, regulation, or court order; the disclosing party should notify the other party when permissible. These obligations survive termination or expiration of this Agreement.

To the extent applicable, you and Erino will comply with data protection and privacy laws. When Erino acts as processor of personal data in Customer Data, processing will be governed by the Privacy Policy and a Data Processing Addendum (DPA) if required. You represent that you have obtained any consents and legal bases required for collection, use, and transfer of any personal data submitted to the Erino Services.

You are responsible for ensuring that any cross-border transfers of data comply with relevant laws and that your use of Erino Services does not violate data export restrictions.

Erino will use commercially reasonable efforts to provide availability, support, and maintenance in accordance with your subscription plan and documented service-level commitments. We may schedule planned maintenance (with advance notice) and may temporarily degrade or suspend service. Erino shall not be liable for failures caused by factors beyond our control or by your misuse, third-party components, or force majeure events.

Erino has the right to monitor your usage, logs, metadata, and configurations for security, abuse detection, fraud prevention, or compliance with this Agreement and referenced policies (e.g. Acceptable Usage Policy). You must cooperate with audits or investigations and provide requested records or logs. Where discrepancies or noncompliance are found, Erino may require remediation, suspend services, or exercise other rights under this Agreement.

Erino has the right to monitor your usage, logs, metadata, and configurations for security, abuse detection, fraud prevention, or compliance with this Agreement and referenced policies (e.g. Acceptable Usage Policy). You must cooperate with audits or investigations and provide requested records or logs. Where discrepancies or noncompliance are found, Erino may require remediation, suspend services, or exercise other rights under this Agreement.

Erino Services are provided “as is” and “as available,” except as expressly warranted in writing. Erino disclaims all implied warranties (merchantability, fitness for a particular purpose, noninfringement, etc.).

To the maximum extent permitted by law, Erino’s total liability to you for all claims, whether in contract, tort, or otherwise, shall not exceed the total fees paid in the prior 3 month period (or a lower amount specified in the Order Form). In no event will Erino be liable for indirect, incidental, special, consequential, punitive, or exemplary damages (including lost profits, data loss, or business interruption), even if advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Erino (and its officers, directors, employees, agents, and affiliates) from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your breach of this Agreement, violation of law, misuse of Erino Services, or infringement of third-party rights. Erino reserves the right to assume control of your defense in any indemnifiable matter, and you shall cooperate fully.

You shall not access or use Erino Services in violation of any export control or sanctions laws. You warrant that you are not situated in a prohibited jurisdiction and are not a sanctioned entity. You shall not permit access to the services by any person or entity subject to embargoes, trade restrictions, or legal prohibitions.

Erino may modify these Terms from time to time. Material changes will be communicated (e.g. via in-app notification or email) before becoming effective; nonmaterial changes may take effect immediately. Your continued use of Erino Services after changes is deemed acceptance. If there is any conflict among the documents governing your use (these Terms, Order Form, Acceptable Usage Policy, Privacy Policy), the order of precedence is: (1) the Order Form, (2) these Terms, (3) the Acceptable Usage Policy, then (4) the Privacy Policy and other policies.

Neither party will be liable for delays or failures in performance resulting from a Force Majeure Event, provided the affected party gives prompt notice and uses reasonable efforts to resume performance. This clause does not excuse payment obligations.

This Agreement is governed by the law specified in the Order Form (or, if not specified, the state / jurisdiction chosen by Erino). Any disputes arising under or relating to this Agreement will be resolved under the dispute resolution process set forth in the Order Form (for example, mediation, arbitration, or court). If no process is set, all disputes shall be resolved in courts within the agreed legal venue, and both parties consent to jurisdiction and venue there.

If any provision of this Agreement is deemed invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary, and the remainder of the Agreement will remain in full force and effect. No failure or delay by Erino in enforcing any right shall constitute a waiver of that right or any other.

This Agreement (including the Order Form(s), the Acceptable Usage Policy, Privacy Policy, and any referenced exhibits or addenda) constitutes the entire understanding between you and Erino regarding the subject matter herein. It supersedes all prior or contemporaneous agreements, proposals, or communications, whether oral or written.

All notices required or permitted under this Agreement must be in writing and delivered via email or certified mail to the addresses defined in the Order Form (or to support@erino.io for Erino). Notices shall be effective upon receipt (or after a short window if delayed by technical issues).

If you have any questions, contradictions, or requests regarding this Agreement, you may
‍
contact:Erino
support@erino.io